Zain Sudan is a mobile service provider in Sudan and serves 23 million customers. It is a replacement of Zain Group, a leading operator of mobile and data services in the Middle East and North Africa.
Problem:
At the beginning of 2024, Sudan was thrown into the escalating civil war, which caused a nationwide outage of mobile connectivity. This has left millions of Sudan citizens without accessing critical communication or mobile monetary services and deepening the humanitarian and economic crisis. Three of the country in the country included Zain Southern, could not restore these services and leave isolated and vulnerable during a 40 -day blackout.
The crisis was monumental on a scale and hit tens of millions across urban and rural regions. Since mobile wallets serve as a primary financial tool for a significant part of the population, darkens the outages of economic transaction and worsen financial instability. The inability to communicate further prevents access to emergency services and humanitarian aid, thereby impairing the challenges faced by people from Sudan.
Zain’s existing retailer planned for six to nine -month timelines to restore the connection, quote the need to send and install hardware in the new data center, deployed engineers to manage settings and implemented software. This emphasized the vulnerability in the existing stake of the existing on-premise infrastructure, including the high cost of recovery after the disaster and limited flexibility.
Zain needed a solution that could quickly restore services, ensure the continuity of business and nordively reduce operating costs, all in compliance with local regulations in unstable environments.
Solution:
Zain Sudan turned to the urgency of recovering a mobile connection in a much faster timeline, and proceeded to Togigi to explore how the public cloud birthdays can quickly pass and ensure durable and safe connection.
Just 18 days after signing the contract, Onglogy has successfully restored the services to its customers and showed the strength of its innovative, cloud approach.
The core of the solution was the real platform Saas Otgigi, built on AWS. Unlike traditional settings, which depends on hardware located in local data centers, the OTOGI architecture has used scalabibility and flexibility of the public cloud. This allowed Zain Sudan to bypass the physical and logistics challenges, which represent the crisis, and to ensure that the basic mobile services are quickly deployed.
The process included migration of mobile services Zain Sudan into a public cloud, establishing a robust and scalable communication network. This charging Ai-Powed Ai-As-Aser played a key role and offered in a modern product SaaS approach. Its function outside the box and easy configuration allowed Zain Sudan quickly on board more than 20 million subscribers and set a new standard for speed and efficiency in response to crisis.
The TEGIGI solution is designed to adapt in real time to unforeseen challenges, eliminate the need for expensive hardware, lengthy adaptation cycles and extensive professional services. Its Multi-Teenage Architecture supports trouble-free scaling, while its cost-effective price of the payment price. By ensuring that Togogi ensures that nagoing innovation and the new features, maintaining the system agile and up -to -date.
For Zain Sudan, TICKIGI technology not only renewed critical services, but also modernized its BSS magazine to withstand future challenges. By providing unrivaled speed, scalabibility and resistance, TopoGIGI seized Zain Sudan to effectively satisfy urgent humanitarian needs and to define the role of telecommunications services during emergencies.
Challenges associated with execution and how overcoma:
Restoring Zein’s mobile connectivity of Sudan in just 18 days required overcoming challenges, including 24/7 operations, cross -border cooperation and infrastructure restrictions. Team World tirelessly across several time zones using real -time tools and agile maintenance procedures. By using the 80-20 rule, they preferred basic functional and tasks to provide the greatest results and ensure fast deployment.
Instead of relying on traditional data centers, OTOGI used its cloud native SaaS platform on AWS to bypass logistics obstacles, allowing fast, scalable and resistant to restore services. Automation controlled and further accelerated on board and demonstrated how a combination of innovative thinking and technology can manage critical solutions in times of crisis.
Result:
Emad Elsheikh, Zain CTO, said: “The partnership with Titgigli allowed us not only to navigate this crisis, but also appeared stronger, to maintain our customers connected and continuous operations. The innovative tangigi technology, combined with a unwavering commitment from their team, was crucial when connecting people in the south when they needed it most.
“The transition of over 20 million subscribers to the OTOGI platform has been made with re -speed and efficiency, which presented agility and effectiveness of their solution in managing large sub -contacts under demanding conditions, especially during the crisis in the awarding of orders in the system.
The cooperation of Zain Sudan / TOMGI has brought financial and operational benefits. Renewed network operations of the tangigi, which allows you to renew the generation of return and at the same time increase the experience of a customer with a profound impact of a person. It was not only about restoring connectivity, but to restore the life lines of communication, trade and hope for millions.
A million Sudan people regained access to critical communication services, mobile money and emergency resources. This took them from complete isolation – unable to call, send messages or approach mobile wallets – re -re -connected with family, businesses and standby services. New customers could be activated in record time compared to traditional methods who help customers without Zain access to communication services and existing customers.
Local businesses could work again, ensuring that livelihoods are protected and emergency services could achieve more of the one who needed it. Compliance with regulations was also quickly renewed, which in the future ensured continuous services.
During the outage Zain Sudan lost approximately $ 12 million a week. Once the OTOGI system was launched, Zain was done half of this loss. Compared to the 6 -month timeline proposed by the existing seller, it is almost 100m of USD generated, giving you the financial outlook of the company.
Migration of charging around the cloud practically eliminated the need for hardware, infrastructure and maintenance of nails, resulting in a reduction in total cost of ownership (TCO) by approximately 76%. In addition, expenditure on recovery after a disaster – formerly significant costs – was reduced to a fraction due to natural resistance and scabibility of public cloud.
Another significant value of moving to the cloud was to reduce carbon emissions by 96% using 100% renewable AWS energy.
This implementation has set a new standard for resistance in operations under extreme conditions. Togi’s charging-as-a-service company has begun to live and renewed the connection of Zain and its customers just 18 days after the start of the project, compared to 12-24 months for similar solutions. The technology of the tangigics has shown how top innovations can satisfy urgent humanitarian needs, offer a lighthouse of resistance to the face of the national crisis and transforming the lives of communities they serve.
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